Policies & Shipping
100% Satisfaction Guarantee
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
Most orders for in-stock items will be ready after 3:00 pm the same day if received by 11:00 am (Monday through Friday). Orders placed after 11:00 am or on the weekend can be ready the same day if you would kindly alert us by phone that you placed an order. Unless special arrangements are made in advance, orders requesting curb-side pickup need to be picked up within 10 days.
Occasionally, some items are unexpectedly out of stock or unavailable and may be back ordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.
All returns ordered from our Special Order catalog are subject to a 20% restocking fee on unopened, unused items only.
Prices and Information
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.
Delivery by American Cycle & Fitness
Bicycle delivery is available with in 25 miles of any of our locations. Call your local ACF store to see if you live within the serviceable area. Delivery charge based on product purchased and proximity to store.